The Whole PCBA Order Management: Streamlining the Process of Manufacturing and Delivery

PCBA Order Management System(OMS): Through the order center, the management of orders, including order receipt, order confirmation, payment receipt confirmation, automatic matching warehouse, inventory control, automatic matching express delivery, and a series of collaborative operations in the order life cycle. The relevant process is as follows:

Receive PCBA order after quote

Confirm the customer order content: the order contains a series of order data such as the order name of the customer and the name of the person under the order, the order name of the manufacturer and the contact person, the product name, the quantity, the unit price, the total amount, and the shipping address.
Confirm whether the customer’s payment has been received: After the financial department confirms that the payment has been received, it will be entered into the ERP system, and the order will be sent to the factory to inform internal production.

Make production plan

All departments shall reply with the required materials within 2 hours of receiving the production notice;
PMC determines the order delivery time according to the production capacity and raw material purchase cycle, and informs the merchandiser of the internal evaluation delivery time;

Material preparation production

The purchasing department shall purchase materials according to the material type, specification, manufacturer, and packing method specified by the customer according to the production plan after receiving the material quota. After the materials are assembled, the factory will arrange the production according to the SOP process on the work order issued by the project.
Follow-up order production
The merchandiser needs to keep in close contact with the factory, keep abreast of the production situation at any time, and timely feedback to the customer when the delivery is abnormal.
Warehousing of goods
Confirm the delivery time and method with the customer after the goods are produced and stored.

Inspect Goods

In order to ensure that there is no problem with the quality of the final PCBA products, OQC needs to inspect the goods before delivery, and the business needs to confirm the bar code on the label of the outer box and the special identification requirements of the customer.
The service provides a Packing List (including the number of goods, box size, weight, number of pieces, specifications, etc.) to freight forwarders or express pickers.

Arrange Delivery

If it is EX works terms, 1-2 days in advance with the customer to confirm the express method or customer freight forwarder to pick up the goods.
If the terms are FOB, book the space with the freight forwarder 2 weeks in advance and get the SO (Shipping Order), the PCB Assembly factory’s delivery time and shipping date will be connected on time to meet the delivery date specified by the customer.
If the seller pays the freight (CIF, CNF), consult the shipping company or shipping company 1 week in advance about the shipping date, freight rate, port of departure, etc. After comparison, choose the shipping company with a favorable price, good reputation, and suitable shipping schedule, and inform the customer to confirm.

Customs Declaration

After loading the container, the documents required for customs clearance will be handed over to the cooperative customs broker, and the export customs clearance will be entrusted.
Usually, two days are allowed for customs clearance (before the ship closes). Consignment customs declaration should provide loading information, including the loaded goods and quantity, port, shipping company, warehouse number, container number, ship opening and closing time, trailer company, container type, and quantity, the company’s contact and telephone number, etc. (these are generally freight forwarder and customs broker contact arrangements).
The professional customs declarant shall go through the customs clearance formalities with the packing list, commercial invoice, declaration letter, export settlement, verification form, copy of export goods contract, export commodity inspection certificate, etc.
Customs clearance procedures for import and export goods include acceptance of declarations, examination of documents, inspection of goods, taxation, customs clearance, and release.
24 hours before loading, declare to customs (i.e., declare to customs) and submit various documents:
Export goods declaration form: The customs declaration form is the basic document for the customs to supervise, inspect, collect taxes, and make statistics on the export goods.
Export license: A unit with the right to export shall export commodities that are not subject to license administration within its business scope. If the export exceeds its business scope, and the State stipulates that an export license must be applied for, the export license or other approval documents stipulated by the State shall be submitted to the Customs for examination.
Shipping Order or shipping order: A shipping note is a document issued by a shipping company to the shipper informing the ship of shipment. After the customs inspection and release, the loading bill or waybill shall be stamped with the release seal and sent back to the customs declaration for shipment of the goods for export.
Commercial Invoice: Invoice is an important basis for customs to collect duties.
Packing List: It is a detailed supplement to the contents of the invoice.
Export receipt verification: The documents provided by the foreign exchange control department shall be stamped by the customs after completing the customs clearance procedures, and the foreign trade company shall settle the foreign exchange with the foreign exchange control department for verification and cancellation.
Trade contracts: Certificates of origin and other relevant certificates which the Customs shall submit for inspection when it deems necessary.

Submit Shipping Documents To the Customer

Deliver shipping documents: packing list, invoice, OQC report, customs declaration, etc. to the customer on the day of shipment and inform the customer of the estimated time of arrival at the destination.

After-sales service

For example, if a customer complains about an order, whether it is damage to the outer box during transportation or poor product function found during client production, the sales team needs to effectively handle the hospitality complaint with the internal team in the fastest time.